cancel
Showing results for 
Search instead for 
Did you mean: 

Still Wating from 20 october to be connected

helen31
Newbie
Posts: 1
Registered: 08-11-2016

Still Wating from 20 october to be connected

applied to plusnet on 20 oct for broadband and phone the only thing to go right is they took my money phoned a few days  ago  to be told it had been cancel this is in spite of a letter from 21/10/2016 with my details . the router has been sent and today the phone is on the broadband will not be online till  20  november a full month after this all started!!!  and you call this customer service?

  

1 REPLY
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Still Wating from 20 october to be connected

I'm just taking a look at this now.

Apologies for the length of time it is taking to get you up and running. I can see that you contacted us yesterday and we had the orders replaced for you. Unfortunately it seems that our systems impacted the original one causing them to fail (which I've fed back).

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet