I renewed my contract on 8th November and was promised a router [at no extra cost[. I've been with Plusnet for 8 years continuously and before that on and off at both my current and previous addresses. I haven't previously asked for a new router in all the time I've been with Plusnet but thought it was about time the tech was refreshed. Anyway, it's now 17th November and I'm still waiting.
Could someone please tell me when it will be delivered?