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Started New Contract but notified of charge for old one.

tonespectra
Dabbler
Posts: 13
Thanks: 1
Registered: ‎06-04-2020

Started New Contract but notified of charge for old one.

Hello. I got an email today notifying me that I'll be charged the new monthly rate of £37 odd, but I've already signed up for a new contract for £17 odd a month. I don't need two separate packages, I just want the new one to replace the old. I assuming this will correct itself? Thanks

3 REPLIES 3
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Started New Contract but notified of charge for old one.

Hiya @tonespectra, thanks for getting in touch. 

 

I'm really sorry for the confusion with your bill and contract. I've provided a more detailed response on this on your account here and outlined the steps I am taking to sort this for you: https://www.plus.net/wizard/?p=view_question&id=223808059

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
tonespectra
Dabbler
Posts: 13
Thanks: 1
Registered: ‎06-04-2020

Re: Started New Contract but notified of charge for old one.

Hello. I received an email on the 18th April 2022 confirming my new contract for the 'special offer price', so from 19/04/2022, the monthly subscription should be £17.99 for 18 months.

However, on the 26 April 2022 I was still charged £37.13 based on the old contract. Will this amount be subtracted from my new contract?

 

Kind Regards,

 

Jose.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
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Fixes: 1,602
Registered: ‎21-04-2017

Re: Started New Contract but notified of charge for old one.

Hi Jose,

I can see Lauren's explained in the ticket here > https://www.plus.net/wizard/?p=view_question&id=223808059 that you'll see backdated discounts and a manual credit on your next bill to cover the overcharge. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet