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Stalled Fibre Upgrade Order

mikemcg
Newbie
Posts: 1
Registered: 03-03-2017

Stalled Fibre Upgrade Order

Hi - I did a product change from unlimited to unlimited fibre extra and I believe the go-live date should have been today?

The status of the router still says 'buy', and the package just says 'pending'

2 REPLIES
maulz
Grafter
Posts: 26
Thanks: 3
Registered: 26-02-2017

Re: Stalled Fibre Upgrade Order

sounds like you need to talk to customer services asap i had a similar problem with my order. it wasn't picked up until i asked a human [-Censored-] was happening. 

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Stalled Fibre Upgrade Order

Hi there @mikemcg

 

I've looked into your account and I can see your fibre order is in progress for the 20/03/2017. Apologies that you weren't made aware of this. Anything else I can help with just let me know.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support