Stalled Fibre Upgrade Order
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Stalled Fibre Upgrade Order
03-03-2017 3:18 PM
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Hi - I did a product change from unlimited to unlimited fibre extra and I believe the go-live date should have been today?
The status of the router still says 'buy', and the package just says 'pending'
Re: Stalled Fibre Upgrade Order
05-03-2017 7:36 PM
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sounds like you need to talk to customer services asap i had a similar problem with my order. it wasn't picked up until i asked a human [-Censored-] was happening.
Re: Stalled Fibre Upgrade Order
06-03-2017 3:16 PM
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Hi there @mikemcg
I've looked into your account and I can see your fibre order is in progress for the 20/03/2017. Apologies that you weren't made aware of this. Anything else I can help with just let me know.
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