cancel
Showing results for 
Search instead for 
Did you mean: 

Stalled Fibre Upgrade Order

FIXED
smurphos
Hooked
Posts: 8
Registered: 05-01-2017

Stalled Fibre Upgrade Order

Hi,

 

Placed an order on 22/1/17 to upgrade from plusnet ADSL to Fibre UnLimited Extra, paid my £6.99 delivery charge for a Hub One, got a pop pup suggesting a go live date of the 27/1/17 ....and nothing since.

On the Account Summary screen I've got an order number for the router but it's status is still 'Buy', whilst the Unlimited Fibre Extra order says 'pending'.

I'd be grateful if this could be jollied along.

Thanks,

 

 

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Stalled Fibre Upgrade Order

Fix

Hi there,

 

I've just checked and your fibre upgrade is due to complete on the 6th Feb. Your router should be dispatched in the next couple of days too

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff