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Stalled Fibre Upgrade Order

FIXED
Hooked
Posts: 8
Thanks: 1
Registered: ‎05-01-2017

Stalled Fibre Upgrade Order

Hi,

 

Placed an order on 22/1/17 to upgrade from plusnet ADSL to Fibre UnLimited Extra, paid my £6.99 delivery charge for a Hub One, got a pop pup suggesting a go live date of the 27/1/17 ....and nothing since.

On the Account Summary screen I've got an order number for the router but it's status is still 'Buy', whilst the Unlimited Fibre Extra order says 'pending'.

I'd be grateful if this could be jollied along.

Thanks,

 

 

1 REPLY 1
Highlighted
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Stalled Fibre Upgrade Order

Fix

Hi there,

 

I've just checked and your fibre upgrade is due to complete on the 6th Feb. Your router should be dispatched in the next couple of days too

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.