Signed up to Plusnet on Saturday. No response or update yet.

[#1]

@mrsbbevan 

Did you send your account name to @adam945 as he requested several posts back?

@adam945 wrote:

@mrsbbevan I've tried to locate your account through your community profile but haven't been able to, can you please send me a PM with the account username? 

[#2]

Yes, all was sorted.

[#3]

Good morning Brandon, thanks for getting in touch. I've just had a look at the orders to provide a service and can confirm that they're still going ahead for today, they can complete at any point up to midnight.  

[#4]

Okay, thanks.

How will we know when it is live. Will we be notified by text, email, etc?

I’m using this forum through mobile data, but I am currently working from home and I need actual internet/wi-if access ASAP.

[#5]

Correct, two emails, the first one stating that your phone service has gone live, with the second one about your broadband following shortly after. If you'd like to give me a nudge once your phone line is active, I'll check the broadband order to see if it's complete. 

There can sometimes be a bit of a delay between the broadband order completing in BT Wholesale, and it becoming active on our end. 

[#6]

Okay, thank you.

[#7]

No problem at all, take care for now  

[#8]

I’ve just received the email about my phone service being active, Adam. How long do you reckon I have to wait until the broadband is up and running?

[#9]

Thanks for letting me know, I've just jumped the queue and have manually activated your broadband too  

[#10]

That's great. All connected now. Thank you so much for your help.

[#11]

Ah great stuff  

Give me a nudge if you need anything else.