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Setting activation date

alexycchan
Newbie
Posts: 1
Registered: 4 weeks ago

Setting activation date

I'm sure there are simliar post (since I had read them). But I was trying to change to plus net from talk talk, and want to set the activation date to just after the contract expire (which is currently 2wk+2day away). 

I saw posts on the forum that previously said this can be done, but talked to customer support twice who both say this is not possible. Any ideas is this true (i.e. change in practice) or just the support personal not knowing how to use the system?

Thanks!

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 13,878
Thanks: 4,298
Fixes: 690
Registered: ‎21-04-2017

Re: Setting activation date

Hi there, thanks for reaching out via our community forums.

It is possible to delay an activation date, this would need to be done after the order has been placed and is confirmed with our suppliers however I can't guarantee it'll be on an exact date you choose as the dates offered to us are based on engineer availability. Feel free to PM me your account username and I'll be happy to take a look.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team