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Service problems

Exeterfan
Newbie
Posts: 3
Registered: 3 weeks ago

Service problems

Been a plusnet customer for some time now, took the service at my previous property, this contract came to an end so decided to use plusnet again in my new property as all was ok with their service, since moving and agreeing to a new 18 month contract I have had various problems that just seem to escalate, firstly it took a long time to set up and only came on line with my continual chasing, I was offered compensation for the delay, fine with that but then they then billed me for an early termination charge of over £145 when I have only just set the 18 month contract up, again I have to chase to get that refunded, I am still waiting for that to be returned, further to this I now get an email saying there is a billing problem and I won’t be getting a bill when I have already had one, (even if it is incorrect) really confused now over the service I am receiving.

2 REPLIES 2
Exeterfan
Newbie
Posts: 3
Registered: 3 weeks ago

Re: Service problems

Maybe I have posted this in the incorrect forum but I am hoping a team member will update me as to when the ERC money will be returned to my account (a definite date would be appreciated)

Plusnet Help Team
Plusnet Help Team
Posts: 1,517
Thanks: 292
Fixes: 52
Registered: ‎11-01-2018

Re: Service problems

 

Hi @Exeterfan

 

Thanks for coming back to us - pleased to see that one of my colleagues in our billing team has updated the open complaint ticket on your account (here) with the info you've requested.

 

Please let us know if there's anything else you need.

 

Best wishes

 

Dave

 

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team