Hi I am in the same situation, phone and broadband was advised as being live yesterday despite today being the agreed date. I spent over 2.5 hours on the phone last night getting passed from pillar to post and still nothing got resolved. As I couldn’t get through on the phone today I started an online chat, I was advised that the router had been posted today and I should receive it within 3 to 5 days! When I explained that the post office do a next day service I got no reply, when I enquired about cancelling as I don’t want this to be the service level received for the next two years they said that would be OK but I wouldn’t receive a refund as the service was live although I am unable to use it as I have no router!! I am going to cancel and stop my DD tonight, pat a bit more and go to a better supplier, if I don’t get my money back I will take legal action as I am in the legal profession anyway.
I hope you have more luck than me getting sorted!
