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Router still not arrived

Posts: 1
Registered: ‎30-09-2020

Router still not arrived

We ordered broadband service on 09-Sept and booked the engineer to come on 28-Sept, for broadband activation that evening (the BT engineer came on 28-Sept and checked the connection).


We got an email of the 24-Sept, only 2 working days before we were supposed to go live!? The email said the router would be there in 3-5 working days. It is now 30-Sept (5 working days since the router was dispatched) and we have no sign of a router or getting connected to internet.

The call centre has been closed since at least Monday, but I managed to get through by getting through to the mobile team in the automatic system, and get transferred. I was told another router was sent first class on Monday. No sign of that one either. 

This is ridiculous. Can you please help us get the broadband we bought 3 weeks ago

We both have to work from home,

Posts: 31,242
Thanks: 3,854
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Registered: ‎14-04-2007

Re: Router still not arrived

Moderators Note
This topic has been moved from ADSL Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 103.0.2 (64-bit (64-bit)

Plusnet Help Team
Plusnet Help Team
Posts: 24,597
Thanks: 8,942
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Registered: ‎21-04-2017

Re: Router still not arrived

Thanks for getting in touch @elliotgt 

I'm really sorry for the delay. It looks like you've received your router now as I can see you've been online since Friday. Let us know if there are any further issues or there's anything else you'd need help with

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team