Router sent out twice, but not received yet + bad customer service
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Router sent out twice, but not received yet + bad customer service
22-01-2019 1:12 PM
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I have been waiting 2 weeks for my router to arrive. First one was sent on the 8th January, but never came, so I complained and apparently another one was sent out on the 15th, but its been another 7 days and still no router.
I don't understand if Plusnet staff are lying to me or if there is a problem with the ordering system?
I called and explained my problem and was promised a callback yesterday but......nothing. There are now 2 complaint tickets raised on my account and nobody is responding to them.
I placed my order on December 1st - it's been 8 weeks and my broadband is supposed to go live tomorrow but I won't be able to use it.
This is horrible customer service from Plusnet.
Question ID: 186467643 & 186635272
Re: Router sent out twice, but not received yet + bad customer service
22-01-2019 2:42 PM
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