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Router received but no go live email/text

Stephencreamer
Newbie
Posts: 2
Registered: ‎13-01-2022

Router received but no go live email/text

Hi,

 

I have received my router from Plusnet on the 11th and I have not received my go live email. Just concerned as my previous provider has informed me that today is my last day with them. Just looking for some reassurance as to when I can go live as is needed for my work 

4 REPLIES 4
bmc
Aspiring Hero
Posts: 2,460
Thanks: 696
Fixes: 30
Registered: ‎28-02-2017

Re: Router received but no go live email/text

@Stephencreamer 

Can you login to your PlusNet account?

 

If so, is there anything about your live date? You could look for "Open Messages" if you don't see a date.

 

Brian

Stephencreamer
Newbie
Posts: 2
Registered: ‎13-01-2022

Re: Router received but no go live email/text

@bmc 

 

Hi Brian cheers for your response...

 

Just checked there is no date mentioned and I can't see any open messages sadly! Appreciate your help though 

bmc
Aspiring Hero
Posts: 2,460
Thanks: 696
Fixes: 30
Registered: ‎28-02-2017

Re: Router received but no go live email/text

@Stephencreamer 

Just logged into my account for the first time in a good while.

 

Under Manage Account click on Account Summary. There might be a "View Order Status" in the right hand column.

 

You will find "Order Tracker" under Broadband.

 

Brian

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Router received but no go live email/text

Hello @Stephencreamer

Thanks for reaching out, it looks like your broadband is now up and running, but the router is in setup mode. Please log into your Hub Manager by entering 192.168.1.254 into your web browser (you must be connected to the router).

Navigate to Advanced Settings > Broadband, you'll then need to change your username to username@plusdsl.net, and enter your account password. Smiley

 Adam
 Plusnet Help Team - Leeds