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Router not yet received - Any idea on delivery timescales

Poiuytrewq
Newbie
Posts: 4
Registered: ‎03-03-2022

Router not yet received - Any idea on delivery timescales

Hi,

Joined in December 2021, not received router. Any ideas?
8 REPLIES 8
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,898
Thanks: 5,004
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Registered: ‎04-04-2007

Re: Router not yet received - Any idea on delivery timescales

Your router was dispatched on the 1st December.

If it has not arrived then it will need re-ordering.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jab1
Legend
Posts: 17,210
Thanks: 5,527
Fixes: 258
Registered: ‎24-02-2012

Re: Router not yet received - Any idea on delivery timescales

@Poiuytrewq And it has taken you three months to ask? What modem/router are you currently using?

John
Poiuytrewq
Newbie
Posts: 4
Registered: ‎03-03-2022

Re: Router not yet received - Any idea on delivery timescales

How do I arrange a reorder without having to call?
Poiuytrewq
Newbie
Posts: 4
Registered: ‎03-03-2022

Re: Router not yet received - Any idea on delivery timescales

None. I don’t have internet
jab1
Legend
Posts: 17,210
Thanks: 5,527
Fixes: 258
Registered: ‎24-02-2012

Re: Router not yet received - Any idea on delivery timescales

@Poiuytrewq If that reply was in response to my question as to which modem/router you were using - why have you waited three months to raise the query?? I am confused.

John
Poiuytrewq
Newbie
Posts: 4
Registered: ‎03-03-2022

Re: Router not yet received - Any idea on delivery timescales

@jab1
Not sure I see the relevance in this question
jab1
Legend
Posts: 17,210
Thanks: 5,527
Fixes: 258
Registered: ‎24-02-2012

Re: Router not yet received - Any idea on delivery timescales

Only because I wondered why you have paid for three months for a service which you are unable to use.

John
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,898
Thanks: 5,004
Fixes: 316
Registered: ‎04-04-2007

Re: Router not yet received - Any idea on delivery timescales

@Poiuytrewq - Should get dispatched tomorrow and arrive with you Saturday, if not Monday.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵