Router not delivered

[#1]

Hi there, I’ve been told my router has been delivered but it hasn’t arrived and we really need broadband ASAP. Is there a way this can be sorted or another router be delivered?!

[#2]

Moderators Note

This topic has been moved from ADSL Broadband to My Order

[#3]

Thanks for your post @Lyme400 and welcome to our Community Forums.

I'm sorry to see you've not received your router.

Can you drop me a PM with your account username so we can take a closer look?

[#4]

Thanks a lot for providing us with the details.

Please accept our apologies for the inconvenience caused here, I've now processed a new router to be sent out, arriving within 3-5 working days.