Fixed! Go to the fix.
Re: Router not delivered
Thanks, plusnet appear to have no intention of providing customer service at present. A message on the main page of their website would help, but they appear to be stonewalling. I have just complained to offcom.
Hi @Simontimothy, I am really sorry to hear of this. I can see my colleague has since picked this up for you over on Twitter and now has personal ownership for you.