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Router not delivered

Rising Star
Posts: 280
Thanks: 42
Registered: ‎15-10-2016

Router not delivered

My broadband is due to be swapped over from PN copper, to PN fibre tomorrow (Friday 17th) - yet the promised fibre router has not yet been delivered.  'We've opened Question 180771163 on your account'.

Posts: 19,261
Thanks: 7,844
Fixes: 91
Registered: ‎22-08-2007

Re: Router not delivered

This has the marks of no engineer availability and the install date has been deferred, resulting in the dispatch of the router being delayed … however that event has not generated an email.  Inspection of your support tickets (see the link below) might be informative.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Router not delivered

Hi Harry.


I've updated the same question with an update. My notes will be at the bottom of the ticket. Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team