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Router not delivered

harrym1byt
Rising Star
Posts: 280
Thanks: 42
Registered: ‎15-10-2016

Router not delivered

My broadband is due to be swapped over from PN copper, to PN fibre tomorrow (Friday 17th) - yet the promised fibre router has not yet been delivered.  'We've opened Question 180771163 on your account'.

2 REPLIES 2
Townman
Superuser
Superuser
Posts: 19,261
Thanks: 7,844
Fixes: 91
Registered: ‎22-08-2007

Re: Router not delivered

This has the marks of no engineer availability and the install date has been deferred, resulting in the dispatch of the router being delayed … however that event has not generated an email.  Inspection of your support tickets (see the link below) might be informative.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Router not delivered

Hi Harry.

 

I've updated the same question https://www.plus.net/wizard/?p=view_question&id=180771163 with an update. My notes will be at the bottom of the ticket. Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team