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Router not delivered

FIXED
Simontimothy
Newbie
Posts: 4
Thanks: 2
Registered: ‎04-08-2020

Router not delivered

I was told my internet service would start on Tuesday 4th August 2020 but though the phone has been connected I have not received my plusnet router. Plusnet have not sent me any explanation and are not answering their customer service phone line. I need some help, please plusnet!
7 REPLIES 7
dvorak
Moderator
Moderator
Posts: 25,553
Thanks: 4,764
Fixes: 1,207
Registered: ‎11-01-2008

Re: Router not delivered


Moderators Note


This topic has been moved from Tech Help to My Order 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
stevenrose86
Hooked
Posts: 8
Thanks: 1
Registered: ‎27-07-2020

Re: Router not delivered

I called and selected the option to say I was leaving, it at least puts you in a queue. Then you have to be prepared to sit on hold for over an hour

Simontimothy
Newbie
Posts: 4
Thanks: 2
Registered: ‎04-08-2020

Re: Router not delivered

Thanks,I might try that! I have also asked my daughter to post on twitter, as I don't use it myself.

stevenrose86
Hooked
Posts: 8
Thanks: 1
Registered: ‎27-07-2020

Re: Router not delivered

PlusnetHelp on twitter appears to be inactive. I sent a daily DM for about a week, because I couldn't face another 1 hour+ call. They are all still on unread

Simontimothy
Newbie
Posts: 4
Thanks: 2
Registered: ‎04-08-2020

Re: Router not delivered

Thanks, plusnet appear to have no intention of providing customer service at present. A message on the main page of their website would help, but they appear to be stonewalling. I have just complained to offcom.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,387
Thanks: 247
Fixes: 59
Registered: ‎07-12-2017

Re: Router not delivered

Fix

Hi @Simontimothy, I am really sorry to hear of this. I can see my colleague has since picked this up for you over on Twitter and now has personal ownership for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Simontimothy
Newbie
Posts: 4
Thanks: 2
Registered: ‎04-08-2020

Re: Router not delivered

Thanks for your help. Router now delivered and working.