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Router not arrived

Kandesys_
Newbie
Posts: 1
Registered: ‎22-09-2022

Router not arrived

Hi

 

It's been 2 weeks since my FTTP was activated - but I haven't received the new router.

 

Would anyone be able to see if it's actually been sent yet?

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,652
Thanks: 10,242
Fixes: 1,607
Registered: ‎21-04-2017

Re: Router not arrived

Hi there,

I'm really sorry for the delay. I've now sent the router which we'll get to you as soon as possible. 

For some reason it wasn't ordered automatically. In the meantime your Hub One should work fine for FTTP. 

Let me know if you have further issues or there's anything else you'd need help with. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet