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Router not arrived

lesspaceman
Newbie
Posts: 2
Registered: ‎25-09-2020

Router not arrived

I ordered an upgrade on 16th Sept and paid for postage for a new router which has still not arrived. I tried calling customer support as per the FAQs but all I got was godawful pop nusic while waiting to speak to someone. I called later and it automatically disconnected me

2 REPLIES 2
lesspaceman
Newbie
Posts: 2
Registered: ‎25-09-2020

Re: Router not arrived

Over a month later and still no router nor reply to this topic 😮

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,677
Thanks: 6,662
Fixes: 1,101
Registered: ‎21-04-2017

Re: Router not arrived

Thanks for your post @lesspaceman and apologies for the delay

I've ordered your new router now and I've credited the postage back to your account towards your next bill as a goodwill gesture. Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team