Router not arrived
I ordered an upgrade on 16th Sept and paid for postage for a new router which has still not arrived. I tried calling customer support as per the FAQs but all I got was godawful pop nusic while waiting to speak to someone. I called later and it automatically disconnected me
Re: Router not arrived
Thanks for your post @lesspaceman and apologies for the delay
I've ordered your new router now and I've credited the postage back to your account towards your next bill as a goodwill gesture. Let us know if there's anything else you'd need help with.