cancel
Showing results for 
Search instead for 
Did you mean: 

Router not arrived

lesspaceman
Newbie
Posts: 2
Registered: ‎25-09-2020

Router not arrived

I ordered an upgrade on 16th Sept and paid for postage for a new router which has still not arrived. I tried calling customer support as per the FAQs but all I got was godawful pop nusic while waiting to speak to someone. I called later and it automatically disconnected me

2 REPLIES 2
lesspaceman
Newbie
Posts: 2
Registered: ‎25-09-2020

Re: Router not arrived

Over a month later and still no router nor reply to this topic 😮

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,473
Thanks: 10,117
Fixes: 1,586
Registered: ‎21-04-2017

Re: Router not arrived

Thanks for your post @lesspaceman and apologies for the delay

I've ordered your new router now and I've credited the postage back to your account towards your next bill as a goodwill gesture. Let us know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet