Router not arrived

[#1]

I received a message on 17th March to say my router had been dispatched.  The engineer came on 19th and I'm ready to go but I haven't received my router yet.  Is it on its way or do I need to arrange for a new one to be delivered?

[#2]

Hi there, thanks a lot for reaching out and I'm really sorry to see that the router has not yet been received. while our automated system is programmed to have routers arrive around three days prior to activation, it cannot take into account possible delays with the postal service.

We're now on the 5th day since the router was sent out, if it has not arrived by tomorrow, please let us know and we'll have a new one sent out.

Please also accept our apologies for the inconvenience caused here.

-Adam