Router not arrived
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Router not arrived
Router not arrived
25-09-2020 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I ordered an upgrade on 16th Sept and paid for postage for a new router which has still not arrived. I tried calling customer support as per the FAQs but all I got was godawful pop nusic while waiting to speak to someone. I called later and it automatically disconnected me
Re: Router not arrived
27-10-2020 4:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Over a month later and still no router nor reply to this topic 😮
Re: Router not arrived
27-10-2020 4:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @lesspaceman and apologies for the delay
I've ordered your new router now and I've credited the postage back to your account towards your next bill as a goodwill gesture. Let us know if there's anything else you'd need help with.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page