Router not arrived
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Router not arrived
27-06-2020 6:18 PM
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My Broadband is due to start on Monday and my router was apparently posted on 24th June, 3 days ago. It has not arrived and I work from home. I see by the post in this forum that i am not alone. My first impressions will be trainted if I do not have any broadband come Monday
Re: Router not arrived
29-06-2020 4:11 PM
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Hi there @Sammy3955 I am sorry to hear you've not received your router You can view your call back/question on your account here.
Re: Router not arrived
29-06-2020 4:23 PM
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Re: Router not arrived
29-06-2020 4:53 PM
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Hi there @wardyface I do apologise, please get back in touch when you've received your router so I can ensure you haven't been charged please
Re: Router not arrived
30-06-2020 11:41 AM
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Re: Router not arrived
30-06-2020 1:07 PM
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Hi there @wardyface I am sorry for the delays but it is showing dispatched on our side so we can waiting for Royal Mail to post this to you, due to COVID19 we know there are some delays with postage and we are monitoring your connection to check if the router is with you here.
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