Router not arrived

[#1]

Hi I'm due to go live tomorrow but still haven't received my router..apart from the initial emails and letter I've had no other correspondence..can you advise please

[#2]

Hi @Shellbells thanks for getting in touch. I'm sorry that you haven't received your router or heard any updates form us regarding this. I have created a support ticket on your account advising you of your router status. You can view this here

[#3]

My broadband gone live since yesterday but router hasn't arrived yet. Poor customer service. They claimed to have sent the router out 4 days ago but still not received. Wouldn't recommend Plusnet to anyone

[#4]

Hi @Bsanni29 I'm sorry your router is delayed. I have checked your account and can see we dispatched this on the 30th. However, as this has not arrived we have reordered this today.

My apologies for the inconvenience caused.

[#5]

Thank you so much for your prompt reply, it's much appreciated..hopefully I'll be up and running in no time 😁👌