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Router not arrived activation date tomorrow

FIXED
jra1245
Newbie
Posts: 2
Fixes: 1
Registered: 25-09-2017

Router not arrived activation date tomorrow

I have placed an order to upgrade to Fibre Extra - the payment for the new router needed to access fibre service  has been taken but it has not yet arrived, I am concerned as the original activation date provided is due tomorrow - although there is also a message about 21C upgrade completing on 1st October which may be more realistic.

 

How do I check when the Plusone route is going to arrive on time?

3 REPLIES
Gel
Pro
Posts: 1,387
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Router not arrived activation date tomorrow

jra1245
Newbie
Posts: 2
Fixes: 1
Registered: 25-09-2017

Re: Router not arrived activation date tomorrow

Fix

Thankyou chat gave update.

Plusnet Help Team
Plusnet Help Team
Posts: 517
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Router not arrived activation date tomorrow

Hi @jra1245,

I can see that your router has been dispatched and you should have received this through the post.

If you need any further assistance or have any queries then just get in touch and we'll be more than happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team