Router not arrived activation date tomorrow

[#1]

I have placed an order to upgrade to Fibre Extra - the payment for the new router needed to access fibre service  has been taken but it has not yet arrived, I am concerned as the original activation date provided is due tomorrow - although there is also a message about 21C upgrade completing on 1st October which may be more realistic.

How do I check when the Plusone route is going to arrive on time?

[#2]

CHAT is available if you don't want to phone.

[#3 · Accepted solution]

Thankyou chat gave update.

[#4]

Hi @jra1245,

I can see that your router has been dispatched and you should have received this through the post.

If you need any further assistance or have any queries then just get in touch and we'll be more than happy to help.