Router hasn't arrived after service started
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Router hasn't arrived after service started
10-09-2020 4:20 PM
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My service should have started on the 7th September but I've yet to receive my router or any information really. Has it started? How would I know? Where is the router? Do I need the router or will my old plusnet router work?
Thanks.
Re: Router hasn't arrived after service started
10-09-2020 4:27 PM
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@HayleyClayton Welcome to the forum.
There is a fair chance that your activation date has been delayed by Openreach technician availability and Plusnet have failed to pass on the message. Have you received a message to say that it is now live? Whilst Plusnet have to get off their butts to tell you of a delay the hub shipping is automatically delayed so that it does not arrive more than a couple of days before the go live day.
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Re: Router hasn't arrived after service started
11-09-2020 9:40 AM
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Thanks for your help. No, I haven't heard anything from Plusnet since the original order. Very disappointed. Don't mind it being delayed if I'm told about it. Now I don't know what's going on or when I'm likely to receive the router and update.
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