Router has not arrived

[#1]

Hello 

I Have recently signed up to plus net broadband and my previous supplier ended the connection this morning but my new router has not yer arrived despite today being the switch over day. could you please confirm that the router is on its way to me?

Thank you 

Steven

[#2]

Hi, sorry to bother you, but I am in a similar position and I am struggling to post a question . How did you do this please