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Router has not arrived.

xj900
Hooked
Posts: 5
Registered: 04-07-2017

Router has not arrived.

I've received a text telling me my broad band order is complete, but I have not received my router. I'm now without broadband. Can any one help
8 REPLIES
Community Veteran
Posts: 6,285
Thanks: 446
Fixes: 40
Registered: 30-07-2007

Re: Router has not arrived.

Do you still have a router from a previous ISP ? , you may be able to use it on your PlusNet connection. If so let us know the make /model and we can try to help. 

Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Router has not arrived.

xj900
Hooked
Posts: 5
Registered: 04-07-2017

Re: Router has not arrived.

Hi. It's a Zylex amg 1302-t108. But I've gone from broadband to fibre so prob won't work.
xj900
Hooked
Posts: 5
Registered: 04-07-2017

Re: Router has not arrived.

I wish I'd read these forums and some reviews before I signed up. It looks like I've made a big mistake going with plusnet.
Superuser
Superuser
Posts: 1,718
Thanks: 283
Fixes: 3
Registered: 05-11-2008

Re: Router has not arrived.

Your assumption is correct , as it is only an ADSL router.

Mike
xj900
Hooked
Posts: 5
Registered: 04-07-2017

Re: Router has not arrived.

That's right Mike. So now I'm left with no bb and only free view TV.
xj900
Hooked
Posts: 5
Registered: 04-07-2017

Re: Router has not arrived.

I've just received a text saying it'll arrive in a few day's. What a pile of crud. I think I should still be able to cancel my contract. Plus net should be prosecuted by trading standards over their advertising.
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Router has not arrived.

Sorry to hear what's happened.

We'll get that to you as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team