Router has not arrived

[#1]

My router has not yet arrived despite being dispatched 8/4/16 by first class Royal Mail. My broadband was also activated on 6/4/16, and I assume I have been paying for it from this date - 2 days before the router was even sent.

Is there any way to find out where my order is/have a new router dispatched? I'm concerned that it's been lost in the post. I'd also like to know if I can change the date I begin paying for this. 

[#2]

Sorry to hear that's not arrived yet and that it got dispatched late (For what it's worth, we requested for it to be sent out on 01/04/16 and it appears to have been delayed between us sending the request and it actually being sent out)

I'll arrange for another to be sent (Along with a returns bag in case the first one also arrives). While we unfortunately can't change the day your billing starts from, we can certainly issue a refund for the time between billing starting and when your router arrives.

[#3]

Thanks Harry.

Can you please confirm when the new router will be dispatched? I'd prefer to avoid a delay between your request and the actual dispatch again...

[#4]

Hi, we dispatched it on the 15th so I expect that should have reached you by now. Please let us know if it hasn't.