Router dispatched late, not very professional start.

[#1]

Hi,

I ordered my broadband package over two weeks ago, and received an activation date of 30th May (tomorrow).  Today I received an email informing me that the router has only just been dispatched, and it will take 3-5 working days.

I find this completely unprofessional, why is there a delay on sending out the hardware?

I want to cancel my package, but Sky advise me they can't promise continuation of my current setup with no break in service.

This is the point in time you need to be seriously impressing new customers.  Someone needs to take a look at this process and improve it dramatically.

[#2 · Accepted solution]

Hi @mackie1892

We are sorry to hear you feel this way and can completely understand your frustration. This is certainly not the level of service we aim to provide.

I have opened a ticket to discuss your query in more detail. Please click on here to view my response.

Let us know if you have any further queries.

[#3]

Thank you for the response, it is much appreciated.

I really do strongly advise that the process is put under the microscope, it appears to have much room for improvement.

[#4]

You're more than welcome @mackie1892 and thank you for taking the time to write to us.

Rest assured, I have already sent your feedback to the relevant people to improve the way we work.

Feel free to get back in touch with us with any further queries and we will happily look into them for you.