cancel
Showing results for 
Search instead for 
Did you mean: 

Router delivery

nmiller
Newbie
Posts: 2
Registered: ‎08-05-2019

Router delivery

I am due to be switching over to Plusnet tomorrow and have not received my router yet even though the postman has already been today.  Doesn't seem like the most auspicious start . . . . 

2 REPLIES 2
nmiller
Newbie
Posts: 2
Registered: ‎08-05-2019

Re: Router delivery

Have just spoken to Customer Services and the router hasn't even been sent out yet.  This is a very poor start to the contract.  Going to be without broadband for at least two days . . . . and with 2 teenagers - this will be fun . . . beginning to wish I'd stayed with Sky now.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,328
Fixes: 1,602
Registered: ‎21-04-2017

Re: Router delivery

Thanks for getting in touch.

I'm sorry for the delay in ordering your router.

We'll get it to you as soon as we can. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet