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Router delivery

nmiller
Newbie
Posts: 2
Registered: ‎08-05-2019

Router delivery

I am due to be switching over to Plusnet tomorrow and have not received my router yet even though the postman has already been today.  Doesn't seem like the most auspicious start . . . . 

2 REPLIES 2
nmiller
Newbie
Posts: 2
Registered: ‎08-05-2019

Re: Router delivery

Have just spoken to Customer Services and the router hasn't even been sent out yet.  This is a very poor start to the contract.  Going to be without broadband for at least two days . . . . and with 2 teenagers - this will be fun . . . beginning to wish I'd stayed with Sky now.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,273
Thanks: 5,939
Fixes: 991
Registered: ‎21-04-2017

Re: Router delivery

Thanks for getting in touch.

I'm sorry for the delay in ordering your router.

We'll get it to you as soon as we can. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team