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Router delivery

Gmarkou
Newbie
Posts: 3
Registered: 18-10-2016

Router delivery

I signed up with plusnet on the 29/09/16 and was told my line would be active within 10 days and then get an email saying it won't be active till the 22/10/16 so I'm being patient. It's only 4 days to go and I'm yet to receive my router. I check my progress online in the members area and it's yet to be dispatched. What's going on?? If I go active and don't have a router I refuse to pay for the first months line rental! Can someone tell me what's going on?
6 REPLIES
drutoo
Hooked
Posts: 8
Thanks: 5
Registered: 10-04-2016

Re: Router delivery

Hi Gmarkou

 

Drop me a private message with your Plusnet username and I will have a quick check and see whats happening for you.

 David Lerwill
 Plusnet Support Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,028
Thanks: 735
Fixes: 165
Registered: 25-03-2015

Re: Router delivery

Welcome to the community forums @Gmarkou.

 

I've checked your account and automation has marked your router to be sent today. Apologies for any concern this has caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Gmarkou
Newbie
Posts: 3
Registered: 18-10-2016

Re: Router delivery

[removed]

Moderator's note by Dick (Strat) Username removed from a public forum to a staff area.

Gmarkou
Newbie
Posts: 3
Registered: 18-10-2016

Re: Router delivery

Thanks for letting me know
tj1948
Newbie
Posts: 5
Registered: 22-10-2016

Re: Router delivery

I too have no router and I am due to  go live tomorrow 24th October.

Plusnet Help Team
Plusnet Help Team
Posts: 17,634
Thanks: 617
Fixes: 158
Registered: 05-04-2007

Re: Router delivery

@tj1948

I've replied to you here: https://community.plus.net/t5/My-Order/No-router/m-p/1379131

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team