Router delivery

[#1]

I signed up with plusnet on the 29/09/16 and was told my line would be active within 10 days and then get an email saying it won't be active till the 22/10/16 so I'm being patient. It's only 4 days to go and I'm yet to receive my router. I check my progress online in the members area and it's yet to be dispatched. What's going on?? If I go active and don't have a router I refuse to pay for the first months line rental! Can someone tell me what's going on?

[#2]

Hi Gmarkou

Drop me a private message with your Plusnet username and I will have a quick check and see whats happening for you.

[#3]

Welcome to the community forums @Gmarkou.

I've checked your account and automation has marked your router to be sent today. Apologies for any concern this has caused.

[#4]

[removed]

Moderator's note by Dick (Strat) Username removed from a public forum to a staff area.

[#5]

Thanks for letting me know

[#6]

I too have no router and I am due to  go live tomorrow 24th October.

[#7]

@tj1948

I've replied to you here: https://community.plus.net/t5/My-Order/No-router/m-p/1379131