cancel
Showing results for 
Search instead for 
Did you mean: 

Router Not here yet and been cut off already

rhughes300684
Browser
Posts: 1
Registered: ‎08-09-2018

Router Not here yet and been cut off already

I recieved a text on the 26th Aug to say that my new router has been posted and should recieve in the next 3-5 days. I have still not recieved this and my old talk talk connection has been cancelled. I haven't recieved a switch over date or anything.
2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,247
Thanks: 270
Fixes: 26
Registered: ‎02-08-2007

Re: Router Not here yet and been cut off already

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Router Not here yet and been cut off already

Hi @rhughes300684,

 

Thanks for getting in touch and I do apologise for the delay in receiving your equipment.

 

I have had a look through your account and have responded to you via a ticket on your account. You can view these details by following the link here: https://www.plus.net/wizard/?p=view_question&id=182428605

 

I have also checked the status of your line and it shows that you should still be connected with your previous supplier. The line shows that the service that is currently being provided on the line is due to cease on 24/09/2018 which is the date your service is set to activate with Plusnet.

 

If you need any further assistance please feel free to get in touch.