Hi there, welcome to the community forums first of all.
It looks like your upgrade has been delayed due to engineer availability in the area, apologies that this wasn't communicated out to yourself. I've responded to this ticket with confirmation of the date.
You'll receive an automated email in the early hours of the morning advising the product change is complete, though I'd expect the work to be carried out during normal business hours.
I've manually sent your new router now, which you should receive shortly.
Let us know if you have any questions.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.