I am currently sorting out the fibre for family but the router has not been sent as of yet and the service goes live on Wednesday? Could you check order number HW39544292 to see when the fibre router/modem will be sent?
Fixed! Go to the fix.
Re: Router Dispatch
If you're having issues, it's best to post and ask for help rather than just messaging a member of staff. Darkfire isn't part of the forum support team, so is here in his own time.
I'm looking in to your router issue now.