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Router Dispatch

FIXED
apollo1
Grafter
Posts: 185
Registered: ‎16-09-2007

Router Dispatch

Hi

I am currently sorting out the fibre for family but the router has not been sent as of yet and the service goes live on Wednesday? Could you check order number HW39544292 to see when the fibre router/modem will be sent?

 

Thanks

8 REPLIES 8
mickr62
Grafter
Posts: 33
Thanks: 1
Registered: ‎19-05-2016

Re: Router Dispatch

I am due to go live next Monday and have not received my router yet either. When looking on member site , It stated Order not yet placed. Hope it get posted soon

 

Mickr

Darkfire
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 699
Fixes: 30
Registered: ‎17-10-2015

Re: Router Dispatch

@mickr62,  yours is out today Smiley 

 

@apollo1 could you PM me the username of the account in question and I'll send it out immediately if it's not already.

apollo1
Grafter
Posts: 185
Registered: ‎16-09-2007

Re: Router Dispatch

Hi

 

Message sent

 

Thanks

Darkfire
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 699
Fixes: 30
Registered: ‎17-10-2015

Re: Router Dispatch

Fix

Thanks for that.

 

PM received and router sent Smiley let me know if you need anything further

mickr62
Grafter
Posts: 33
Thanks: 1
Registered: ‎19-05-2016

Re: Router Dispatch

Thanks for update Darkfire

 

Mickr

roseview
Newbie
Posts: 1
Registered: ‎25-07-2016

Re: Router Dispatch

Also missing ours, messaged you.

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Router Dispatch

If you're having issues, it's best to post and ask for help rather than just messaging a member of staff. Darkfire isn't part of the forum support team, so is here in his own time.

 

I'm looking in to your router issue now.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Router Dispatch

I've replied to the ticket on your account and will monitor this myself.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.