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Right to cancel!

FIXED
Rgmanby
Grafter
Posts: 45
Thanks: 5
Registered: ‎29-06-2023

Right to cancel!

I'm having the same problem as a lot on here with broadband been connected. Was supposed to be active 27/06/23.
All I keep getting told is "we've spoken with our suppliers" and get told every day to wait another 24 hours!
I'm wondering now if I cancel my order because they've not provided the service, will I still be penalised?
I have to admit the staff on the phone have been polite and professional but unable to give any proper answer why its not activated.
Seriously having second thoughts now.
10 REPLIES 10
Baldrick1
Moderator
Moderator
Posts: 11,824
Thanks: 5,262
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Registered: ‎30-06-2016

Re: Right to cancel!

@Rgmanby 

 Welcome to the Community forums.

If you really want to cancel then talk to the Customer Options Team on 0800 013 2632 and they will advise.

However, be aware that this delay will invariably be caused by Openreach, not Plusnet. If you cancel and go to another ISP that uses the BT network (about all unless you are going to a cable company or a full fibre Altnet) then there will be the same delays but you will start again at the back of the queue.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Rgmanby
Grafter
Posts: 45
Thanks: 5
Registered: ‎29-06-2023

Re: Right to cancel!

Thanks for your reply.
I'll see what happens tomorrow and make a decision.
Unfortunately only BT and plusnet (being parented by BT) supply here, we have just got 4g though, the joys of living on a remote Scottish island. When it does work we can get upto 50mbs.
Rgmanby
Grafter
Posts: 45
Thanks: 5
Registered: ‎29-06-2023

Re: Right to cancel!

My neighbour is the open reach engineer, but can't do anything as it's automated and not a registered fault. Been fine with Vodafone for years but they don't supply here any more!
Mustrum
Community Veteran
Posts: 3,590
Thanks: 1,084
Fixes: 77
Registered: ‎13-08-2015

Re: Right to cancel!

Did you cancel your Vodafone account, or just sign up to PN without telling Voda anything?

Rgmanby
Grafter
Posts: 45
Thanks: 5
Registered: ‎29-06-2023

Re: Right to cancel!

I signed to PN, but spoke to Vodafone as they had me down or disconnection on the 12th, they disconnected on the 27th right enough, first thing, PN said the phone is switched over just broadband not activated still.
Rgmanby
Grafter
Posts: 45
Thanks: 5
Registered: ‎29-06-2023

Re: Right to cancel!

I'm registered disabled and housebound, so it is a big problem for me, how did I survive the 60's without tech?
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 350
Thanks: 148
Fixes: 23
Registered: ‎02-05-2023

Re: Right to cancel!

Hi @Rgmanby, I can see you've spoken with our Provisioning team who are aware of your disability and this has now been raised to the Suppliers and our Welfare team to get the phone line on as a priority. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Rgmanby
Grafter
Posts: 45
Thanks: 5
Registered: ‎29-06-2023

Re: Right to cancel!

I do appreciate all the help from the team there, I know it is out of your control. Just hoping open reach can get their act together!
Thank you.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,948
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Registered: ‎01-01-2012

Re: Right to cancel!

Fix

Hi @Rgmanby 

I've sent a chaser to our Welfare team and they'll be in touch with you shortly with the next update

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Rgmanby
Grafter
Posts: 45
Thanks: 5
Registered: ‎29-06-2023

Re: Right to cancel!

Up and running now, was clearly a supplier issue.
Many thanks to all the team who have helped to get this sorted quickly.
Stress level reduced significantly 🙂