cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Ridiculous lead time

doubtful
Newbie
Posts: 1
Registered: ‎22-06-2018

Ridiculous lead time

on ‎22-06-2018 7:24 PM - last edited on ‎22-06-2018 7:36 PM by Moderator

signed up to switch to plusnet 5 days ago expecting to go active in 10 working days, paid full year up front (taken straight away), now told activation SHOULD be a further 17 days. After reading a few of the community messages I think I have made a big mistake by moving to Plusnet, at least I paid by card so I can have the payment challenged.

Moderator's note by Adie (Dvorak) topic title changed
Message 1 of 3
(448 Views)
0 Thanks
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,849
Thanks: 6,418
Fixes: 1,466
Registered: ‎11-01-2008

Re: Where is my refund?!?

‎22-06-2018 7:35 PM

Moderators Note.
Post split into its own topic for better visibility
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 2 of 3
(439 Views)
0 Thanks
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,211
Thanks: 9,853
Fixes: 1,547
Registered: ‎21-04-2017

Re: Ridiculous lead time

‎23-06-2018 10:25 AM

Hi there.

I'm really sorry for the delay in completing your order.

It looks like our system was unable to put your order through to our suppliers automatically so it required manual intervention. Disappointingly it took us almost a week to pick up your account to do that. Due to the type of order we're placing the minimum lead time is 10 working days I'm afraid.

Apologies for any inconvenience this may cause.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Message 3 of 3
(379 Views)
0 Thanks