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Ridiculous amount of time to wait for activation, no online chat, can't get through on phone

frankloweold
Newbie
Posts: 1
Thanks: 1
Registered: 3 weeks ago

Ridiculous amount of time to wait for activation, no online chat, can't get through on phone

No one seems to care. How can you expect to get customers with this serviceHuh

This order to switch over from TalkTalk was placed on 7th November and I've not heard a jot since.

 

I thought TalkTalk were pathetic but this is ridiculous

 

No problems listed just an incompetent company.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,160
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Ridiculous amount of time to wait for activation, no online chat, can't get through on phone

Apologies for the delay. It looks like our system failed to automatically put your order through to our suppliers.

I can see we've done that now and we'll transfer your service as quick as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
paul29
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Ridiculous amount of time to wait for activation, no online chat, can't get through on phone

Same her mate. Said they would keep me up to date with emails and texts, not a word. And i paid line rental upfront.

Plusnet Help Team
Plusnet Help Team
Posts: 4,037
Thanks: 743
Fixes: 165
Registered: 25-03-2015

Re: Ridiculous amount of time to wait for activation, no online chat, can't get through on phone

Welcome to the community forums @paul29

 

I'm afraid the reason you've not received any updates regarding your orders is because automation seems to have failed to place your orders and it's slipped through the net so to speak.

 

Leave this with me and I'll get these placed as soon as possible for you and provide an update via your account shortly.

 

I do sincerely apologise for any inconvenience caused by the delay.

 

In regards to your payment for initial fees/first month of broadband/12 months line rental, this only comes in to effect from when your orders complete, so you'll end up having only paid for the time the service is active from.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
paul29
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Ridiculous amount of time to wait for activation, no online chat, can't get through on phone

Cheers Harry B