cancel
Showing results for 
Search instead for 
Did you mean: 

Reward card value changed

preecejon
Grafter
Posts: 47
Thanks: 4
Registered: ‎27-12-2009

Reward card value changed

I signed up via the main plusnet page. It said I get a £75 reward card. This wasn't mentioned again during the checkout process (maybe fix that and confirm at final stage!?). When I went back to the main plusnet page the broadband I ordered showed a £50 reward card. This is confusing. Why would it change value? Can someone confirm I get the £75 card please as originally shown and not the £50 I saw after I ordered? Thanks
5 REPLIES 5
preecejon
Grafter
Posts: 47
Thanks: 4
Registered: ‎27-12-2009

Re: Reward card value changed

And now when I go to plus.net page it doesn't show £75 or £50. It doesnt even mention a reward card. This is all a bit worrying considering the reward cards are sent after the 14 day cooling off period. I think I'll just cancel my order and go elsewhere with a provider who's home page doesn't change multiple times.
Plusnet Help Team
Plusnet Help Team
Posts: 613
Thanks: 178
Fixes: 34
Registered: ‎06-08-2018

Re: Reward card value changed

@preecejon,

 

I've checked your account and can confirm you've signed up using an affiliate site, probably Quidco or TopCashBack (I think Quidco). 

 

Signing up through an affiliate provides a custom splash screen which will look similar but will be different that our main home page. 

 

Cashback through an affiliate is paid by them, not us and might change depending on the product you've chosen, any problems with cash back has to be raised through them. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
preecejon
Grafter
Posts: 47
Thanks: 4
Registered: ‎27-12-2009

Re: Reward card value changed

This is incorrect.

I initially went through quidco but noticed the reward card was not mentioned. The cashback offered was £65 and the reward card was £75. So I closed that tab and went directly via the plusnet home page ensuring the £75 card was mentioned.

I didn't use my quidco email to sign up so my quidco cashback won't track anyway.

How do I cancel this order? I'll go elsewhere. When I checked out your site says £75 card. I'm not chasing this up, I've got better things to do.
Moderator
Moderator
Posts: 27,907
Thanks: 2,163
Fixes: 228
Registered: ‎14-04-2007

Re: Reward card value changed

Moderators Note
This topic has been moved from ADSL Broadband to My Order.

 

 

Customer and Forum Moderator. Windows 10 Firefox 66.0.5 (64-bit)

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 758
Thanks: 104
Fixes: 29
Registered: ‎09-10-2018

Re: Reward card value changed

Thanks for getting back to us @preecejon.

 

I can see from the account that you've now cancelled said order with one of our cancellations agents.

 

We're of course sad to see you leave so soon but wish you all the best with your new provider.

 

If you need anything else, we're only a click away.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team