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Reward card not £75 !

Redrocket1
Dabbler
Posts: 10
Registered: ‎13-05-2020

Reward card not £75 !

I have received my reward card that stated £75 for signup. After registering the card and logging into the pure card account the balance is £70 !! Not what was advertised. Sort it out.

2 REPLIES 2
EdWeasley
Plusnet Help Team
Plusnet Help Team
Posts: 122
Thanks: 7
Fixes: 3
Registered: ‎09-03-2020

Re: Reward card not £75 !

Hi @Redrocket1,

 

Thank you for taking your time to get in touch.

 

I am very sorry that you are having a problem with our service. From looking into your account I am very sorry but the deal you signed up for the reward card was for £70 not £75.

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team
kenan_isbilir
Hooked
Posts: 5
Thanks: 1
Registered: ‎23-10-2020

Re: Reward card not £75 !

Hi,

I wasn't sure whether I should post here or in a separate topic, but I have a similar issue.

My reward card balance seem to be £50, which was supposed to be £70 as advertised when signed up.

Could you please have a look and fix it? 

 

Thanks,

Kenan