Reward Card
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Reward Card
- « Previous
-
- 1
- 2
- Next »
Re: Reward Card
28-03-2019 12:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @mcairns2, thanks for your post.
On checking the account, I can see that we're still within the time frame set out by my colleague @OllieC and as yet, I'm showing no update on the account.
I've sent an email over to him to see if he has received any response, however, he's out of the office until Monday and so it's unlikely I'll receive an update until then.
I arrive into the office at 13:00 on Monday and so will be able to chase it up with him then.
Please accept my apologies for any inconvenience caused.
Re: Reward Card
28-03-2019 12:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you OskarPapa.
Regards, M.
Re: Reward Card
28-03-2019 12:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's absolutely no problem @mcairns2, we'll get it sorted for you.
Please let us know if you need any further assistance in the meantime.
Re: Reward Card
29-03-2019 12:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Reward Card
29-03-2019 9:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Still awaiting a response to my ticket raised by Mads on 21/3 with a 5 day response?? Really want to love plusnet but suspect it’s under resourced. Over promise and under deliver? Don’t offer promotional incentives if you can’t deliver!
Re: Reward Card
30-03-2019 8:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @wedjateye sorry for the delay in providing an update to your cashback escalation.
I have updated the support ticket here with the latest information.
If you have any questions please do not hesitate to ask.
Thanks,
Re: Reward Card
03-04-2019 4:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi again. Just to let you know we received our Reward Card today so thank you for all your help, it’s really appreciated. Regards, M.
Re: Reward Card
03-04-2019 5:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've been trying to find out how to request the email containing the link for my cashback reward, as Plusnet don't appear to send this out voluntarily. It's strange why they don't make this a simple process, almost as if they don't really want to give us our cashback rewards.
Re: Reward Card
03-04-2019 5:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @philljenner sorry to hear about the uncertainty surrounding your cashback redemption. I have updated you on the progress of your cashback via your account here
If you have any questions please feel free to get back to me
Re: Reward Card
04-04-2019 5:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have signed up through MSE and I'm still waiting for the email to receive my pre-paid mastercard. Can someone please assist me with this?
Thanks in advance!
Re: Reward Card
04-04-2019 7:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Reward Card
10-04-2019 9:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I've also received no email regarding the reward card, I switched over mid march. I signed up through MSE which (I think) redirected to uswitch.
Any help appreciated.
Re: Reward Card
11-04-2019 7:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@ado1 Thanks for getting in touch.
I'm sorry to hear that you haven't received your redemption e-mail yet.
I can see that it was sent out last week but to speed things up I've redeemed it on your behalf.
You should receive the card within the next 30 days.
Apologies for any inconvenience caused
- « Previous
-
- 1
- 2
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page