Thanks for getting in touch and I am sorry to hear that there has been a slight delay to your order. I have reviewed this and can confirm it is all committed for 20/02 as you mentioned.
Regarding your reward card, you will receive an email to redeem this within 10 days of your service activating, you must redeem the card as this begins the process for it to be sent out. Please ensure that you check your junk or spam folder of your email account as occassionally this email may drop into there.
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