Retaining existing BT phone number on transfer.

[#1]

I am in the process of joining Plusnet from BT, having signed up last Thursday.

(Due to an admin error my first signing was cancelled and a new contract agreed the next day.)

It was agreed that I wanted to retain my telephone number, yet I got an email to say that my "my new Home Phone service should be available on 5/10/2018 and the telephone number will be ***********." (different number.)

Furthermore, I got a voicemail from BT the next day to say that "somebody is trying to take over my number"

I cannot get through to your online chat line and the helpline queue is too long.

Can you please ensure that I do NOT have to change my existing telephone number?

Thanks.

[#2]

Hello @Brahan,

Thanks for getting in touch and welcome to the forums.

I am sorry to hear this and I have looked into your orders for you, responding here via your account.

Welcome aboard.