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Retaining existing BT phone number on transfer.

Posts: 1
Registered: ‎24-09-2018

Retaining existing BT phone number on transfer.

I am in the process of joining Plusnet from BT, having signed up last Thursday.

(Due to an admin error my first signing was cancelled and a new contract agreed the next day.)


It was agreed that I wanted to retain my telephone number, yet I got an email to say that my "my new Home Phone service should be available on 5/10/2018 and the telephone number will be ***********." (different number.)

Furthermore, I got a voicemail from BT the next day to say that "somebody is trying to take over my number"


I cannot get through to your online chat line and the helpline queue is too long.


Can you please ensure that I do NOT have to change my existing telephone number?



Plusnet Help Team
Plusnet Help Team
Posts: 1,836
Thanks: 392
Fixes: 87
Registered: ‎22-01-2018

Re: Retaining existing BT phone number on transfer.

Hello @Brahan,


Thanks for getting in touch and welcome to the forums.


I am sorry to hear this and I have looked into your orders for you, responding here via your account.


Welcome aboard.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team