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Retaining Static IP on contract renewal not apparent / clear?

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Dabbler
Posts: 14
Registered: ‎29-06-2016

Retaining Static IP on contract renewal not apparent / clear?

I've had a Static IP on my Unlimited Fibre Extra account and have just renewed online.

However, it's annoyingly just occured to me post agreement, that there's no mention of my Static IP being retained.

There's now a 'Setup Static IP' button on the 'Add On' page of My Account, which implies that it is NOT being retained as part of my 'Renewal' which makes it appear to be more of an account 'Reset' than a continuation of services?

I'd like to retain the same Static IP that I've used for years if I can - is this something that is possible and it's just a lack of clarity in the forms / information shown, as there was no check to see if I wanted to retain / add / remove serivces at time of order processing?

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Dabbler
Posts: 14
Registered: ‎29-06-2016

Re: Retaining Static IP on contract renewal not apparent / clear?

Looks like I was premature - as my account seems to reflect having a static IP bolt-on service now.

It would be nice for clarity, during the upgrade / renewal process, that the status of items like this are indicated obviously, so action can be taken accordingly at the time of renewal.

Otherwise, all good.