Retaining Phone Number
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Re: Retaining Phone Number
04-05-2018 4:51 PM
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@MisterW wrote:
This means that the exchange is not coming under the address or postcode where we are trying to provide the number, and the e-mail I've sent to the relevant team should fix that
Now that makes a bit more sense. I can see how maybe BTw/OR's database doesn't contain the address if it's an LLU line.
Telephone network routing is a complicated (and from the outside, a convoluted) process. So whilst the numbering scheme looks the same (for most locations) the geographical location of the LLU exchange and the equivalent BT exchange may well be many miles apart. So the overlap of postcodes served by the LLU exchange may well be different from those served by the BT exchange. My guess is that this is where the 'address' problem lies.
Anyway, if BTw/OR are saying that they will take up to 60 days to amend the database then surely they are not complying with GC18 porting obligations.
This is true!
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Re: Retaining Phone Number
04-05-2018 7:25 PM
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I don't think there is any such thing as an LLU exchange that you mention, the phone line from a house goes to the BT exchange which may or may not have LLU equipment in it. It is here that the LLU broadband and phone circuits are split from the BT equipment, I'm pretty sure that a phone line that uses an LLU supplier doesn't go to a different exchange but I may be wrong.
Re: Retaining Phone Number
04-05-2018 7:53 PM
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However it seems from the above answer that it is really the address rather than the number that isn't in the database.
Apologies that I didn't explain it very well initially.
I'm pretty sure that a phone line that uses an LLU supplier doesn't go to a different exchange but I may be wrong.
Yeah I think you're right. LLU providers would just have a presence in the exchange, i.e. their own equip in there.
Re: Retaining Phone Number
04-05-2018 9:02 PM
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As I read it, GC18 is very clear - the owning (donor) provider MUST make every effort to facilitate the port of a subscriber's EXISTING number to the new provider WITHIN ONE BUSINESS DAY. Therefore that must imply that BTOR SHOULD have a proficient means to import LLU numbers without the apparent fuss and delays being reported here.
If this number port does not happen quickly, you might care to report the difficulty to Ofcom, stating that somewhere between the LLU provider and BTOR, there seems to be obstacles, not compliant with GC18, which are / have inhibited the port of your existing phone number from the losing supplier to the gaining supplier.
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Re: Retaining Phone Number
04-05-2018 10:58 PM - edited 04-05-2018 11:11 PM
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@RealAleMadrid wrote:
I don't think there is any such thing as an LLU exchange that you mention, the phone line from a house goes to the BT exchange which may or may not have LLU equipment in it. It is here that the LLU broadband and phone circuits are split from the BT equipment, I'm pretty sure that a phone line that uses an LLU supplier doesn't go to a different exchange but I may be wrong.
You're spot on.
It may be 19 years since I left BT employment, but if any new bricks & mortar comms premises had sprung up I'm sure I would have heard about it.
@Gandalf wrote:
...the exchange is not coming under the address or postcode where we are trying to provide the number...
It's therefore purely a paper exercise to correct the records.
Edit: Just to clarify - LLU means Local Loop Unbundling. The local loop still terminates in the same exchange! There is no physical external change.
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Re: Retaining Phone Number
04-05-2018 11:19 PM
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Perhaps there has been a typo with the phone number - certainly something is not right when the OP says this was originally provided by BT. Not on here as its a public forum, but could @Abz85 confirm the number to @Gandalf by PM.
Also perhaps share all but the last three digits on here so that it can been looked up on the various exchange checker?
Re: Retaining Phone Number
04-05-2018 11:29 PM
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When I’m back in the office next week I’ll do a bit more digging for answers.
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Re: Retaining Phone Number
04-05-2018 11:47 PM
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Re: Retaining Phone Number
05-05-2018 12:11 AM
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I fear that the Ofcom person you spoke with was somewhat misinformed. The present owning provider has to release the number to facilitate porting. In this case, the gaining provider can only do what BTOR facilitate.
Essentially there are two LLU providers - Talk Talk and Sky. If the present owner has shown issues with releasing the number there is some possibility that switching to the other LLU provider (who use their own SEPERATE) equipment might not result in any different outcome.
The requirements of CG18 are very clear and Ofcom SHOULD be enforcing THEIR rules here. You might wish to call back another day and see if you get a more helpful response. Remember that Ofcom will have a call centre and like any call centre some agents are better than others!
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Re: Retaining Phone Number
05-05-2018 12:39 AM
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Re: Retaining Phone Number
06-05-2018 10:32 AM
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Re: Retaining Phone Number
06-05-2018 10:50 AM
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Leave this with me also to look into further when I’m in the office tomorrow.
Re: Retaining Phone Number
06-05-2018 12:11 PM
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Re: Retaining Phone Number
06-05-2018 10:05 PM
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Re: Retaining Phone Number
07-05-2018 3:29 PM
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I'm afraid that this is likely even beyond my control or influence.
I've tried contacting the number porting team but unfortunately they don't work bank holidays.
I'm sending an e-mail over to them now to get my query in the queue for action, and I'll contact them tomorrow also.
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