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Resign from my order.

Adamski2000
Newbie
Posts: 5
Registered: ‎10-11-2015

Resign from my order.

I have ordered broadband and phone line on 31.08 which went live 14.09 assume my 14 days cancellation period counts from 14th as already been dropped to 1-2mb on a second and having bad experience in the past I want to move back to sky.

I am correct?
7 REPLIES 7
Browni
Aspiring Hero
Posts: 2,594
Thanks: 983
Fixes: 54
Registered: ‎02-03-2016

Re: Resign from my order.

Unfortunately no. The cooling off period starts the day after you ordered the service.
Adamski2000
Newbie
Posts: 5
Registered: ‎10-11-2015

Re: Resign from my order.

Thank you Browni.

Oh boy whoever answer by phonecall on Monday better have a nerves from steel. Last time I was waiting month to get me sorted and end up buying my one new router.
Browni
Aspiring Hero
Posts: 2,594
Thanks: 983
Fixes: 54
Registered: ‎02-03-2016

Re: Resign from my order.

There are a lot of reports in the forum of slow speeds today so what you are seeing could be part of a bigger problem which hopefully will get sorted soon.
MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: Resign from my order.

It looks like a fairly major network problem which will be affecting all ISP's using the BT network.  Outside of Plusnet control.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,909
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Resign from my order.

Sorry to hear you're looking to cancel.

 

How does your speed seem since the weekend?

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
Adamski2000
Newbie
Posts: 5
Registered: ‎10-11-2015

Re: Resign from my order.

Much better actually, hopefully it was only temporary. Its generally always few mb slower then sky which I find strange considering its same line. 

 

Thank you for your interest.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,909
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Resign from my order.

Much better actually, hopefully it was only temporary.

That's good to hear.

 

Its generally always few mb slower then sky which I find strange considering its same line. 

Sky generally use their own equipment in the exchange, whereas we'd use BTwholesale equipment. Testing your line I can see your router is in sync at the top end of your speed estimates.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet