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Resign from my order.

Adamski2000
Newbie
Posts: 5
Registered: ‎10-11-2015

Resign from my order.

I have ordered broadband and phone line on 31.08 which went live 14.09 assume my 14 days cancellation period counts from 14th as already been dropped to 1-2mb on a second and having bad experience in the past I want to move back to sky.

I am correct?
7 REPLIES 7
Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,054
Fixes: 60
Registered: ‎02-03-2016

Re: Resign from my order.

Unfortunately no. The cooling off period starts the day after you ordered the service.
Adamski2000
Newbie
Posts: 5
Registered: ‎10-11-2015

Re: Resign from my order.

Thank you Browni.

Oh boy whoever answer by phonecall on Monday better have a nerves from steel. Last time I was waiting month to get me sorted and end up buying my one new router.
Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,054
Fixes: 60
Registered: ‎02-03-2016

Re: Resign from my order.

There are a lot of reports in the forum of slow speeds today so what you are seeing could be part of a bigger problem which hopefully will get sorted soon.
MauriceC
Resting Legend
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: Resign from my order.

It looks like a fairly major network problem which will be affecting all ISP's using the BT network.  Outside of Plusnet control.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Resign from my order.

Sorry to hear you're looking to cancel.

 

How does your speed seem since the weekend?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Adamski2000
Newbie
Posts: 5
Registered: ‎10-11-2015

Re: Resign from my order.

Much better actually, hopefully it was only temporary. Its generally always few mb slower then sky which I find strange considering its same line. 

 

Thank you for your interest.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Resign from my order.

Much better actually, hopefully it was only temporary.

That's good to hear.

 

Its generally always few mb slower then sky which I find strange considering its same line. 

Sky generally use their own equipment in the exchange, whereas we'd use BTwholesale equipment. Testing your line I can see your router is in sync at the top end of your speed estimates.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet